Privacy Policy
Last Updated: 18 Jun 2026
At Loveabowl (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://loveabowlpets.com.my (the “Site”), make a purchase, subscribe to our communications, or otherwise interact with us.
By accessing or using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we may collect certain information automatically from your device, including:
- IP address
- Browser type and version
- Device information
- Time zone settings
- Referring websites
- Pages viewed and browsing behaviour
- Cookies and similar tracking technologies
We refer to this information as “Device Information.”
In addition, when you make a purchase, register an account, subscribe to our newsletter, participate in promotions, or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Order history
- Customer service communications
We refer to this information as “Order Information.”
Collectively, Device Information and Order Information are referred to as “Personal Information.”
HOW WE COLLECT INFORMATION
We collect information using various technologies, including:
Cookies
Cookies are small files stored on your device that help us improve your browsing experience, remember preferences, and understand website performance.
Analytics Tools
We use analytics tools such as Google Analytics to understand how visitors interact with our website and improve our services.
Advertising Pixels & Tracking Technologies
We may use Meta Pixel, TikTok Pixel, Google Ads Conversion Tracking, and similar technologies to measure advertising performance and provide relevant marketing communications.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to:
Process Orders
- Fulfil and manage purchases
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and updates
Customer Service
- Respond to enquiries
- Provide after-sales support
- Resolve issues or complaints
Marketing & Communications
- Send newsletters and promotional materials
- Inform you about new products, campaigns, and offers
- Personalise your shopping experience
Website Optimisation
- Analyse website traffic and user behaviour
- Improve website performance and functionality
- Improve customer experience
Security & Fraud Prevention
- Detect and prevent fraud
- Protect our business and customers
- Comply with legal obligations
SHARING YOUR PERSONAL INFORMATION
We may share your information with trusted third parties who assist us in operating our business, including:
Shopify
Our online store is powered by Shopify Inc. Shopify securely stores and processes customer information in accordance with its own Privacy Policy.
Payment Providers
We share necessary payment information with secure payment processors to complete transactions.
Logistics & Courier Partners
We share shipping information required to deliver your orders.
Marketing & Analytics Partners
Including but not limited to:
- Meta (Facebook & Instagram)
- TikTok
- Google Analytics
- Google Ads
- Email marketing platforms
These partners help us analyse website performance, optimise advertising campaigns, and provide relevant communications.
We may also disclose information when required by law, regulation, court order, or government request.
BEHAVIOURAL ADVERTISING
We may use your information to deliver relevant advertisements through:
- Facebook & Instagram Ads
- TikTok Ads
- Google Ads
- Other digital advertising platforms
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://adssettings.google.com
TikTok:
https://www.tiktok.com/privacy/settings
You may also visit:
https://optout.aboutads.info
EMAIL MARKETING
With your consent, we may send you:
- Product updates
- Promotions
- Educational content
- Newsletters
- Special offers
You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails.
DATA RETENTION
We retain your Personal Information only for as long as necessary to:
- Fulfil orders
- Comply with legal obligations
- Resolve disputes
- Maintain business records
If you wish to request deletion of your information, please contact us using the details provided below.
YOUR RIGHTS
Subject to applicable laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your information where legally permissible
To exercise these rights, please contact us using the details below.
DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
We encourage you to review their privacy policies before providing any personal information.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised “Last Updated” date.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Loveabowl Malaysia
Email: hello@loveabowlpets.com.my
Website: https://loveabowlpets.com.my
Business Hours:
Monday – Friday
8:30 AM – 5:30 PM (Malaysia Time)
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Loveabowl
Indulgence, Served Daily.